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Return & Exchange Policy

RETURN & EXCHANGE POLICY

 

Return and Exchange policy

 

To facilitate our clients we offer the exchange for Craftis purchased articles from Craftis online store only if ;

  • An article purchased can be changed within 4 days of purchase from the online Store.
  • An article can only be exchanged if it is unused, tags are intact and in its original packing.
  • Articles can only be exchanged if the article is not the same as mentioned on the website or the product has any manufacturing defect. ( The policy is for national and international orders)
  • Please note that the product colors may slightly vary due to photographic lighting and it will not be considered as a manufacturing defect. (Products are not eligible to change due to this reason)

To process an exchange contact our customer service center by emailing us info@craftis .com or call us at +92 321 4043374 and must mention your order reference number.

Note: Exchange and return policy doesn’t apply on items bought on sale. (No return or exchange for sale items).

 

Order Cancellation

 

Craftis provides the facility of the order cancellation at any time before the order has been shipped. Once the order has been shipped you will receive a shipping confirmation email with tracking information.

Craftis reserves the right to cancel orders if the item is out of stock, pricing errors, or credit card decline by the issuing by the financial institution.